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Exp Walk-in For Technical Support Associate(Voice) @ “IBM India” on 5th May 2012 Bangalore, Hyderabad

About Company :
Name: IBM India Pvt Limited
Website: www.ibm.com

Job Details :
Education: Any Graduate/PG
Experience: 6 months - 3 Years
Location: Bangalore, Hyderabad

Job Location : Bangalore & Hyderabad

Job Description :
Technical Support Associate(100% Voice)

* Provide Technical solutions to the external customers
* Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
* Awareness of basic networking concepts and technologies.
* Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
* Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
* Browser Support - Internet Explorer
* Ability to identify basic hardware parts and aware of basic hardware concepts
* User level familiarity with at least one e-mail client - Outlook, Notes etc..
* Customer Service Skills
* Communications : verbal and written
* Neutral accent

Eligibility :
- Any Graduate (10+2+3), Diploma Holders (10+3) with minimum one year relevant experience - Must have good command over English.
- Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems.
- Must be willing to work in Shifts

Selection Process :
* Group discussion
* Technical Interview
* Communication Assessment round

Mandatory Documents :
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organization’s reliving letter
-Photocopy of second previous organization’s reliving letter if the current or recent organization’s experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

Note :
**This role is not into BPO domain.
** Candidates who have attended the interview in the past 3 months should not appear for the interview.

Walk-in on 5th May 2012 between 10.00 AM - 1.00 PM

Contact Details :
Name :Arun

Address :

BANGALORE VENUE :
IBM India Pvt Ltd,
3rd floor, Pine Valley,
Embassy Golf Links,
Inner Ring road,
Bangalore.

Contact Details :
Name : Madan / Sijo

HYDERABAD VENUE :
IBM Mindspace Cyberabad,
Survey No. 64 , APIIC,
Software layout,
Next to VSNL,
Hitechcity
Madhapur,
Hydreabad - 500081

 For Future Reference.



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