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Fresher/Exp Hiring For Associate/Senior Associate @ "eClerx Services" in Chandigarh
About Company
Name: eClerx Services
Website: www.eclerx.com
Job Details:
Education: Any Graduate
Experience: 0 - 5 Years
Job Location: Chandigarh
Walk-in On 17th & 18th Nov 2016 Between 01:00 PM to 05:00 PM @ Chandigarh
Job Description:
Associate/Senior Associate
Computer literate with the ability to learn Customer Service Software Applications.
Basic Knowledge of Hardware (modems , Routers and Troubleshooting).
Good Communication Skills Verbal & Written(Comprehension).
Good Customer Handling Skills.
Needs to have ability to adapt to perpetual changes as per Business requirement.
Ability to work in teams.
Flexible for 24X7 Shifts.
Should not have any commitments part time courses, tuitions, etc. that hamper work performance.
Responsibilities-Voice Process:
Trouble Call analysis.
Reduce truck rolls.
Provide process adherence coaching.
Trouble Call analysis.
Troubleshoot issues as 1.5 support.
Reduce truck rolls.
Provide process adherence coaching.
Candidate shall adhere to the information security requirements.
Responsibilities-Non Voice Process:
Assisting the regular and routine customer queries regarding Products and services of the
client via Chat.
Ensure that appropriate steps were taken to resolve customers' problems and providing feedback
accordingly.
Refer unresolved customer grievances to designated departments for further investigation.
To meet process expectations with high quality standards and adherence to SLAs.
Professional in conduct/behavior, appearance and communication.
Contributes to team effort by accomplishing related results as needed.
Venue Address
First Floor- Tower-A,
DLF Building, Rajiv Gandhi IT Park,
Chandigarh.
For Future Reference.
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