Fresher Hiring For Graduate Trainee Engineer @ "Zscaler" in Chandigarh
About Company
Name: Zscaler
Website: www.zscaler.com
Job Details:
Education: B.E/B.Tech
Experience: 0-1 Year
Job Location: Chandigarh
Job Description:
Graduate Trainee Engineer
Provide first line phone/email consultation to customers by independently handling simple
security/network problems.
Participate in a 24�7 Support Operation.
Interface with senior engineers and assist the customer with testing or troubleshooting.
Escalate issues in a timely manner and focus on Customer satisfaction.
Create entries in our technical support on-line database to accurately document any incident
resolution that is not found in our knowledge base.
Assist in developing on-going training programs for the department.
Monitors and tracks issues to ensure accurate resolution
Candidate Profile
Education: B. Tech Computer Science, Information technology
Freshers or 0-1 year experience working as Product Support Engineer.
Operating systems knowledge such as Linux, Unix and Free BSD is preferred.
Knowledge or experience using tools like (Ping, Traceroute, MTR etc) is preferred.
Knowledge of protocols such as HTTP, SMTP, FTP, DNS etc.
Knowledge on below topics will be an added advantage:
Network Protocol Analyzers (tcpdump, Wireshark)
Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS.
Authentication systems such as LDAP, MS AD etc
VPN technologies such as IPSec and VPN clients.
Scripting knowledge (SHELL, Python, Perl) would be appreciated.
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