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Exp Hiring For Customer Care Associate @ "Yahoo" in Bangalore
About Company
Name: Yahoo Website: www.yahoo.com
Job Details:
Education: Any Degree
Experience: Fresher
Job Location: Bangalore
Job Description:
Customer Care Associate
Provide world-class service to all Yahoo Customers in a customer centric environment
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple
customer support tools
Assisting customers with inquiries while providing consultative support and recommendations
Document in detail all interactions with customers
Effectively articulate complex information to a variety of technical and non-technical customers
Educate customers on products and help customers to be successful
Identify and evaluate opportunities to increase customer retention and satisfaction through the use
of up-sell and cross-sell of products and services
Successfully performs against department scorecard metrics including Quality Assurance,
Average Handle Time, and Customer Satisfaction Rating
Candidate Profile
Bachelor�s Degree in any discipline required with minimum of 3.5 GPA / 65% marks.
0-6 months of success customer service or internet experience
Must have flexibility to work Monday thru Sunday in shifts.
World-class customer service focus and interpersonal skills with superior verbal and written
communication skills
Proven ability to communicate complex technical problems in �customer friendly� language
Consistent record of outstanding quality assurance scores
Exceptional interpersonal skills and commitment to customer satisfaction
Proven ability to work in a high paced, nimble, and fluid work environment
Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac
environment, ability to think outside of the box and find creative ways to solve customer problems
A working understanding of e-commerce principles and support elements
Solid decision making skills
Must demonstrate effective oral and written communication skills and the ability to work
cooperatively with internal and external business partners
Proven ability to work independently in a fast-paced environment
Well organized with the ability to multi-task and prioritize workload
Click Here To Apply
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