Fresher Hiring For Tech Helpdesk Jr.
Analyst @ �Xerox� in
Bangalore
About Company
Name: Xerox Corporation
Website: www.xerox.com
Job Details
Education: Any Graduate
Experience: Freshers
Location: Bangalore
Job Description
Tech Helpdesk Jr. Analyst
Troubleshoots
via the phone hardware, software, and network operating problems and involves
technical resources to ensure resolution.
Applies
understanding and knowledge of information systems products and services to
assist users.
Identifies,
investigates and researches user questions and problems as well as isolating
and resolving information systems problems .
Coordinates
referrals to appropriate technical, professional, or service personnel .
Receives
and prioritizes issues and forwards using appropriate escalation procedures .
Provides
functional or task leadership .
Coordinates
special projects and system upgrades .
Briefs
customers and/or management on the status of resolution efforts.
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