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Freshers/Exp Walk-in For Customer Support Engineer/Technician @ "Xchanging" in Bangalore
About Company
Name: Xchanging Website: www.xchanging.com
Job Details:
Education: Any Graduate
Experience: 2-5 Years
Job Location: Bangalore
Walk-in On 21st June 2016 at 11:00 AM @ Bangalore
Job Description:
Customer Support Engineer/Technician
To exhibit a good standard of customer care in all communications.
To exhibit the communication skills necessary to provide assistance to remote users, via Live Chat,
telephone and email.
To respond and resolve incidents according to agreed policies, processes and procedures.
To accurately perform administrative tasks to agreed policies, processes and procedures.
To learn the appropriate skills to provide call management, user support and resolution for IT
incidents and requests according to policies and procedures.
To support documentation maintenance as required.
Consistently display attitudes and behaviours in accordance with the guidelines provided by
management.
To provide advice and guidance to users on good practice for the use of IT equipment.
To support the activities of the Service Teams across Xchanging as necessary.
Undertake any tasks and duties as required by management.
Rapidly adopt revised working practices.
Identifying improvement opportunities and highlighting them to management where possible.
Skills:
Previous IT Helpdesk/Service Desk experience.
Previous experience of information logging systems.
ITIL Foundation Level qualification.
Knowledge of IT terminology and systems.
Working knowledge of Microsoft Office to include excellent knowledge of Outlook.
A good knowledge of working with Microsoft operating systems.
Venue Address
Xchanging Tower,
SJR iPark, EPIP Area,
Whitefields, Bangalore-560 066.
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