Fresher & Exp Walk-in For Functional Analyst @ “Wrench Solutions” in Cochin About Company Name : Wrench Solutions Website : -- Job Details Education : BTech - Mechanical / Civil / ECE / EEE / AE / EI / IC Experience : Fresher (2010/11/12) Location : Cochin Walk-in On 23rd July 2012 @ Ernakulam Job Description Functional Analyst Eligibility Criteria: 2012 / 2011 / 2010 BTech candidates BTech - Mechanical / Civil / ECE / EEE / AE / EI / IC candidates only 60% or above in BTech Male candidates only. Female candidates are not eligible Good written and spoken communication (English) Outside kerala college students are also eligible To make the customer happy/satisfied with your support. Should work in shifts To provide functional support; answering support queries via phone, email and online meeting and chat. To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system. To document (keep log) all the work done with a unique number (SCRN) To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements. Respond to issue from clients and help them by resolving the issues within SLA. Provide necessary training and advice to the customers. Travel to different sited to support To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators. Daily reports to reporting officer. To create requirement specification if needed. Ensure highest quality of the software Salary : 1,44,000 LPA Selection Process: Aptitude Test / GD on 23rd July Technical / HR interview 23rd or 24th July Confirmation / Hall Ticket: SHREDS [Login / Confirm Test] for confirmation. Confirmation open. Confirmation will close as soon as desired number is reached. Confirm only if you are eligible and 100% sure to attend the test. Hall Tickets will be available in SHREDS [ Login / Hallticket ] Candidates who confirm and do not report for the test will not get future services from SHREDS All the candidates should bring the following to test venue: Writing Pad Two copies of RESUME Two sets of photocopies of your mark lists Three copies of passport size photographs Examination fees to be paid to SHREDS Gum College ID/Any other Photo ID. Click Here For Further Details & Apply
For Future Reference.
CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS
|