Fresher & Exp Walk-in For
Functional Analyst @ “Wrench Solutions” in Cochin
About Company
Name : Wrench Solutions
Website : --
Job Details
Education : BTech - Mechanical / Civil / ECE /
EEE / AE / EI / IC
Experience : Fresher (2010/11/12)
Location : Cochin
Walk-in On 23rd July 2012 @ Ernakulam
Job Description
Functional
Analyst
Eligibility Criteria:
2012 / 2011
/ 2010 BTech candidates
BTech - Mechanical
/ Civil / ECE / EEE / AE / EI / IC candidates only
60% or
above in BTech
Male
candidates only. Female candidates are not eligible
Good
written and spoken communication (English)
Outside
kerala college students are also eligible
To make the
customer happy/satisfied with your support.
Should work
in shifts
To provide
functional support; answering support queries via phone, email and online
meeting and chat.
To
understand site specific requirements from sites which are handed over to
support. Create RS for such requirements and manage release of necessary
builds.
To take
ownership of user problems and be proactive when dealing with user issues.
To log all
calls on the call logging system.
To document
(keep log) all the work done with a unique number (SCRN)
To maintain
a high degree of customer service for all support queries and adhere to all
service management principle and service level agreements.
Respond to
issue from clients and help them by resolving the issues within SLA.
Provide
necessary training and advice to the customers.
Travel to
different sited to support
To simulate
technical as well as functional bugs and provide solutions by planning service
packs (within SLA) with help from the technical coordinators.
Daily
reports to reporting officer.
To create
requirement specification if needed.
Ensure
highest quality of the software
Salary : 1,44,000
LPA
Selection Process:
Aptitude
Test / GD on 23rd July
Technical /
HR interview 23rd or 24th July
Confirmation / Hall Ticket:
SHREDS
[Login / Confirm Test] for confirmation.
Confirmation
open. Confirmation will close as soon as desired number is reached.
Confirm
only if you are eligible and 100% sure to attend the test.
Hall
Tickets will be available in SHREDS [ Login / Hallticket ]
Candidates
who confirm and do not report for the test will not get future services from
SHREDS
All the
candidates should bring the following to test venue:
Writing Pad
Two copies
of RESUME
Two sets of
photocopies of your mark lists
Three
copies of passport size photographs
Examination
fees to be paid to SHREDS
Gum
College
ID/Any other Photo ID.
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Further Details & Apply
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