Fresher Hiring For Technical Service Desk @ "Wipro" in Bangalore
About Company
Name: Wipro
Website: www.wipro.com
Job Details:
Education: B.E/B.Tech/Any Degree
Experience: 0-1 Years
Job Location: Airoli/ Hyderabad / Pune
Walk-in to 27th Oct 2018 @ Guwahati/Hyderabad/ Mumbai
Job Description:
Technical Service Desk
Manage a team of Service Desk Analysts providing support across 24�7
Responsible for Service Levels ASA, Abandon, FCR etc. and managing team of 15-20 Analysts.
Delivery � The incumbent is required to study the DD/transition documents and gain understanding
of customer business Contribute to KM activities create / edit SOP s based on any changes in the
Support environment.
Follow quality/security process defined for the engagement Independently handle escalated calls,
assist the customer to determine problems and provide resolutions on any customer care issues &
service problems, assess customer s needs.
Analysis of reports including process dashboards, team performance reports, initiating appropriate
action plans & initiate trainings.
Skills
Candidates should possess B.E/B.Tech/Any Degree from a recognized university
Experience: 0-1 years
Mandatory Skills: TIS Service Desk
Desirable Skills: Language Skills: English Language
Venue Address
Venue Location: Guwahati
Wipro Limited,
2nd Floor, Rajgarh Plaza,
Rajgarh Rd, Rajgarh, Lachit Nagar,
Guwahati, Assam 781003
Venue Location: Hyderabad
Wipro Ltd.,
Gachibowli, STPI,
Tower 4, 1st floor
Hyderabad.
Venue Location: Mumbai
Wipro Ltd,
7th Floor, A Wing,
Kensingtone Tower,
Hiranandani, Powai,
Mumbai.
For Future Reference.
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