Exp Hiring For Deskside Engineer @ �Volvo IT� in Bangalore

About Company

Name: Volvo IT

Website: www.volvogroup.com

Job Details

Education: Diploma,B.E/B.Tech

Experience: 1 Year

Location: Bangalore

Job Description

Deskside Engineer

Work within the guidelines and routines defined for the product or assignment

Work to ensure relevant KPI/PI�s are met for the product or assignment

Provide the end user the support that is agreed upon

Act as action owner of the cases or orders called they are assigned to

Perform incident resolutions and request fulfilments

Contribute to the identification and escalation of problems in supported services and solutions

Contribute to knowledge management and the documentation of errors and known work around

Promote Volvo IT values and culture

Education and / or Experience Recommended:

Basic IT education

Degree or equivalent experience & training

At least 1 year experience from work in the end user support area

Support experience in the most common services and solutions provided by Volvo IT

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