Your Name: Your Mobile No: Your Friend Mobile No: Close Freshers Hiring For ILD NOC Engineer - GET @ �Videocon" in Chennai About Company Name: Videocon Telecommunications Limited Website: www.videoconworld.com Job Details Education: B.Tech/B.E. - Electronics/Telecommunication Experience: Freshers Job Location: Chennai Job Description ILD NOC Engineer - GET Candidate should have sound Telecom Network knowledge. Tier 1 Support for all VOIP technical related trouble shootings. End-to-End ownership of resolution of issue raised by the customer & supplier. Should be a very good team player, collaborative, self learner and self motivated. Good understanding of English and good communication skills is must. Should have customer handling skills. Preferably exposure to multi culture environment. Flexibility to work on 24*7 shifts. Candidate Profile To handle Customers queries over mail, phone, chat. Take ownership of all the calls & Trouble tickets. Periodical updates to be given to customer on progress of resolutions. Provide timely resolution and effective documentation. Proactive and logical thinking in resolving problems. Make judgement as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided. Click Here To Apply  For Future Reference. CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS

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