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Freshers/Exp hiring For Software Engineer @ "Verizon" in Chennai
About Company
Name: Verizon
Website: www.verizon.com
Job Details:
Education: Any Graduate Experience: 0 - 2 years
Job Location: Chennai
Job Description:
Software Engineer
Candidate should possess Any Graduate in any discipline
Candidate with 0-2 year experience in International call center.
Excellent oral, written and interpersonal communication skills.
Knowledge of customer care processes and techniques.
To Provide Technical support for VEC and VBC portals.
Communicate status and resolution details to customers through calls and emails.
Investigate and resolve tickets related to user training issue.
Investigate and assign with relevant information to Development team for code issues and follow up
with the development team for resolution.
Coordinate and attend conference calls with Development team regarding Tickets missing SLAs and
escalate issues in danger of missing SLAs.
Follow up on open issues diligently towards closure.
Click Here To Apply
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