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Exp Hiring For Software Engineer @ �Verizon" in Chennai
About Company
Name: Verizon
Website: www.verizon.com Job Details Education: BE/B.Tech/MCA Experience: 1-2 Years
Job Location: Chennai Job DescriptionSoftware Engineer
The Global Customer Support Center will consist of Customer Support Representatives (CSR) and
Monitoring Analysts (MA) CSR�s will answer all customer facing phone queues, accept and respond to all customer emails, and
will be primary ticket owners (first contact point for all clients) MA�s will identify incidents via the �Alert Management System�, assign a CSR, and engage the
appropriate technical group for resolution. Primary interface for partner service desks. Phone ACD management. Responsible for efficiency gains in monitoring systems. MA/CSR should act as a tier .5 technician where he can be able to resolve repeated incidents.
tickets with the given SOP in any (windows / UNIX / network) domain.
Candidate Profile
Candidates should possess BE/B.Tech/MCA & should have 1-2 years in the IT infrastructure
customer support environment where he handled global customer�s calls, email and alerts. Candidates should possess very good communication in terms of listening, oral and written. Engineer should have hands on experience in monitoring (HPOV / Sitescope / etc) and ticketing tool
(Remedy / etc) Engineer should have experience working in 24/7 environment. Engineer should have basic knowledge in Windows or UNIX or Network environment.
Click Here To Apply
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