Candidate should possess a graduate in any discipline.

Resolve customer’s issues via the telephone, email or Webex session

Reproducing issues in-house and responding back in a timely manner.

Regular follow ups with customers with recommendations, updates and action plans.

Escalate issues in a timely manner according to Standard Operating Procedures.

Leverage internal technical expertise, including peers, mentors, knowledge base, community forums

and other internal tools, to provide the most effective solutions to customer issues.

Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.

Participate in technical communications within the Technical Support Team to share best practices

and learn about new technologies.

Focus on an area of technical specialization and attend technical trainings

Read and work with other Technical Support Engineers on cases which will help cultivate that expertise

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