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Freshers Hiring For Technical Support Engineer @ "VDart" in Bangalore/Chennai
About Company
Name: VDart Software Services Pvt Ltd
Website: www.vdartinc.com
Job Details:
Education: Any Graduate
Experience: Freshers
Job Location: Bangalore/Chennai
Job Description:
Technical Support Engineer
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for
customers end users.
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and
their respective resolutions and circumvention�s.
Responsible for handling client calls, email, instant messages, and assigned tickets from users;
Assign work orders / incidents to appropriate support teams and follow up until closure.
Responsible for analyzing problems through discussions with users, including problem recognition,
logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support
and perform other activities based on SOPs.
Escalate complex problem to appropriate support specialists.
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software
products (e.g., word processors, spreadsheets, presentation graphics, database management
systems, electronic mail, and communications).
Troubleshoot client software and basic network connectivity problems.
Identify, evaluate and prioritize customer problems and complaints.
May train users and operators on a limited basis and/or may write training procedures.
Participate in on-going training and departmental development.
Routine maintenance updates with other IT staff and business units.
Provide all required documentation including standards, configurations and diagrams.
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