Freshers Walk-in For Technical Support Representatives @ �Unisys� in Hyderabad About Company Name: Unisys Website: www.unisys.com Job Details Education: Any Graduate Experience: Fresher Location: Hyderabad Walk-in On 4th & 5th Feb 2013 Between 11:00 AM to 1:00 PM Job Description Technical Support Representatives (Voice Process) Answers basic questions on call about installation, operation, configuration, customization, and usage of assigned products. Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides support for Internal and External customers. Escalates complex problems to higher level of expertise within organization. Key Qualifications: Willingness and ability to work in shifts (24 x 7). Excellent verbal and written communication. Good Knowledge on Operating Systems, Hardware, Networking and MS Applications. Multitasking and coordination skills. Well versed with technology (understanding of networks, monitoring, DBMS, Windows) . Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solution. Documents: Hard copy of Resume & ID Proof Walk-in Address Unisys India Pvt. Ltd. DLF Cyber City, Block - II, 7th Floor, A-14, HIG, Plot No. 129 to 132, APHB Colony, Gachibowli, Hyderabad - 500 019.
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