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Fresher Hiring For L1 Senior Technical Support Associate @ "Unisys" in Hyderabad

About Company

Name: Unisys India Pvt. Ltd


Job Details:

Education: Any Graduate

Experience: 1 - 3 Years

Job Location: Hyderabad

Walk-in to 11th to 30th Sep 2018 Between 10:30 AM to 04:30 PM @ Hyderabad

Job Description:

L1 Senior Technical Support Associate

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the

process requirements

Applies basic diagnostic techniques to identify problems, investigate causes and recommend

solutions to correct common failures

Escalates complex problems to the Remote Support Engineering staff or Field Engineering

Typically provides technical support for Internal and External customers

Escalates complex problems to higher level of expertise within organization

Responsible for providing the first-line of after-sales telephone technical support of hardware,

Operating Systems, sub-systems and/or applications for customers and/or employees

Key Qualifications:

Experience 1 to 3 Years (handling calls)

Excellent verbal and written communication.

Willingness and ability to work in shifts (24 x 7)

Good Knowledge On Operating Systems, Hardware, Networking and MS Applications

Multitasking and coordination skills

Team Player

Well versed with technology (understanding of networks, monitoring, DBMS, Windows)

Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

Excellent judgment skills to be able to properly evaluate situations and immediately provide

effective solutions

Core Competencies:

Communication skills - written and verbal

Ability to work in a pressurized environment and able to deliver against a tight timescale

Act Independently and be self-motivated

Excellent Problem Solving and Customer Service Skills

Drive for results

Attention to Detail

Customer Centricity

Note: -

Immediate Joiners can apply

Provides one-month notice period

Candidates who already applied for this position in last one month need not apply.

Dont Send your resume to mail id . If you are interested Please do walk in to Unisys premises along

with your resume/CV and original Govt ID Proof except Pan Card.

Contact Details:

Contact Name: Srinivas

Contact Number: 040 39811232

Venue Address

Unisys India Pvt. Ltd.
DLF Cyber City,
Block II, 7th Floor,
Plot No. 129 to 132,
APHB Colony, Gachibowli,
Hyderabad 500 019

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