Fresher Hiring For Services Support Representative
@ �UNISYS� in Bangalore
About Company
Name: UNISYS
Website: www.unisys.com
Job Details
Education: Any Graduate
Experience: Fresher
Location: Bangalore
Job Description
Services Support Representative
Monitor
calls and give feedback to the agents in MSC (IT Support Desks) with the
objective of improving their communication, Technical & process adherence
skills on calls. Develop and deliver training modules based on the improvement
areas on the floor and hence improving the overall quality on the floor
Key Responsibilities/Outcomes:
Deliver
consistent call coaching's. Ensure that all agent�s in the team are coached.
Ensure effective
feedback to all the agents in a timely manner, encouraging improvement for the
agent.
Work
closely with operation to improve the CSAT. Correlate CSAT with Monitoring done
& build strong improvement plan.
Candidate Specifications:
Candidates
must be a graduate
Willingness
to work in flexible hours
Emotional
Intelligence
Adaptive to
working in dynamic environment
Candidate
should possess good analytical and problem solving skills
Contribute
individually as well as a team player
Energetic
and Positive
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