|
|
Exp Walk-in For L1 Support Engineer @ "Trigent" in Bangalore
About Company
Name: Trigent
Website: www.trigent.com
Job Details:
Education: Any Graduate (2014/2015/2016)
Experience: Freshers
Job Location: Across India
Salary: Rs 2.22 LPA (22 to 25k take home salary inclusive of all night shift allowances)
Walk-in On 6th to 17th Mar 2017 Between 10:00 AM to 04:00 PM @ Bangalore
Job Description:
L1 Support Engineer
BE / B.Tech, M.Tech (any stream) from 2014, 2015, and 2016 passed out batches.
Should have cleared all semester exams (no backlogs)
BCA / B.Sc. (IT/CS) / MCA / BBM,BA,BCOM candidates with excellent computer and academic
background can also apply.
No Percentage Criteria.
Candidates should have excellent communication skills.
Predominantly Voice Interaction support and also through email, chat & remote support.
Decent knowledge related to Operating System, Hardware, Networking, etc.
Incident management and usage of ITSM
Good problem solving and analytical skills
Excellent customer service skills
Ability to remain calm and courteous in periods of stress, and while facing an irate customer and
managing back to back calls when required.
Candidate Profile
Technologist to respond to the incidents / issues reported by Customer predominantly through
Voice Interaction and also through email, chat & remote support.
Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves
or assigns the issue to right assignment group.
Follows the incident life cycle as defined by process viz – logging the incident with proper
priority, categorization and documentation, performs follow up on all necessary incidents as defied
in process with customer to ensure timely closure.
Technologist constantly upgrades his technical, process and soft skills to achieve the client and
internal quality scores with CSAT scores, resolution on call and customer service scores.
Assists with monitoring and tracking incidents to ensure resolution occurs within the customer
Service Level Agreement.
Performs incident notification and escalation to ensure problems/request/issues are communicated
effectively and receiving proper management attention.
Interview Rounds:-
Group Discussion (GD)
Face to Face Technical Round.
Voice and Accent Round (V&A)
Please Note:
Employee need to work in rotational shifts- 24�7 Support, shifts based on roster.
This means role requires working in US / Night shifts and weekends and on national holidays.
Shift duration : 10 Hours (9 hours of work + 1 hour of break)
We follow 5 day work a week, however weekend off may not always be on Saturday &
Sundays and may fall on other week days based on roster.
Venue Address
Trigent Software Ltd.
#49, 2nd Floor, East wing,
Khanija Bhavan, Race Course Road, Bangalore.
For Future Reference.
CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS
|
Note: Any Job Vacancies/Openings listed here in this website (Sreejobs.com) are verified and error free, before going to be published here. If any changes made by employers/interviewers after published here, Sreejobs.com is not responsible for such and any other consequences. We are not here to provide wrong information intentionally. Sreejobs.com will always try to provide good and genuine job vacancies information for job seeker.
|
|
