Fresher Hiring For System Support Analyst @ "ThoughtFocus" in Gurgaon
About Company
Name: ThoughtFocus
Job Details:
Education: B.E/B.Tech/MCA/BCA/B.Sc
Experience: Freshers
Job Location: Gurgaon
Job Description:
System Support Analyst
Become familiar with the underlying businesses and understand specific software applications to
effectively diagnose and resolve user reported issues
Collaborate with the entire team to find acceptable solutions to problems including crafting
communications to users
Work with support/product team to raise product bug fixes or enhancement requests
Maintain support ticket status within SLA guidelines
Identify tickets that will require more analysis and documentation, perform root cause analysis
Create support documentation that will be used to train other analysts in addition to the end users
Understand all outstanding bugs and enhancements within the system you are supporting
Link support tickets to specific bugs and enhancements, to highlight critical bugs and
enhancements for prioritization
Help support team create reports necessary to represent for accurate analysis of support issues
reported
Candidate Profile
Candidate must be a BCA/MCA/BSc(C.Sc)/BE(IT/ C.Sc) with experience in application support
Experience with troubleshooting software issues
Strong analytical, problem solving, organizational and planning skills
Excellent interpersonal skills; ability to interact with personnel at all levels
You must be customer service oriented with strong oral, verbal and written communication skills.
Prior experience in Financial services experience is a plus
Experience with Microsoft Excel is required
Willingness to take initiative and to follow through on projects;
Ability to work with cross-functional team
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