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Freshers/Exp Hiring For Quality Analyst @ "Thomson Reuters" in Chennai
About Company
Name: Thomson Reuters
Website: www.thomsonreuters.com
Job Details:
Education: B.E/B.Tech/MCA
Experience: Fresher
Job Location: Chennai
Job Description:
Quality Analyst
Maintain and continuously improve monitoring standards for the contact center.
Observe, listen to calls, analyze written communications, and review closed cases/transactions
based on monitoring standards, analyzing interactions for service, agent soft skills, content, and
accuracy.
Provide individual unbiased feedback to employee and or manager in a timely manner, promoting a
continuous learning environment.
Make continuous improvement recommendations based on monitoring observations.
Work in partnership with leadership team to develop agent skills.
Prepare and analyze weekly/monthly reports on individual and team performance.
Develop and implement programs and processes to ensure that Quality Monitoring program are
operating at a strategic level.
Skills:
Candidate should be BE/B Tech/MCA from a recognised university.
Candidate should have an aggregate of 60% through out academics.
Should have best practices relevant to creating positive QM environment in a contact center.
Should have excellent oral, written, and interpersonal communication skills.
Must have ability to be discreet and maintain confidentiality.
Should have ability to set goals and metrics in regards to quality monitoring.
Must be a effective listener with the ability to monitor large volume of calls on a monthly basis
ensuring service and accuracy.
Must be able to work in a fast paced, ever changing environment with a sense of urgency.
Should have strong ability to multitask, excellent organizational and analytical skills with attention
to detail.
Should have best practices relevant to creating positive QM environment in a contact center.
Should have excellent oral, written, and interpersonal communication skills.
Must have ability to be discreet and maintain confidentiality.
Should have ability to set goals and metrics in regards to quality monitoring.
Must be a effective listener with the ability to monitor large volume of calls on a monthly basis
ensuring service and accuracy.
Must be able to work in a fast paced, ever changing environment with a sense of urgency.
Should have strong ability to multitask, excellent organizational and analytical skills with attention
to detail.
Click Here To Apply
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