Exp Hiring For Associate Systems
Engineer @ �Thomson Reuters� in Bangalore
About Company
Name: Thomson Reuters
Website: www.thomsonreuters.com
Job Details
Education: BE / B. Tech / MCA / M.Sc
Experience: 1-1.5 Years
Location: Bangalore
Job Description
Associate Systems Engineer
Eye on glass
monitoring, raising tickets for each monitoring
Managing
multiple monitoring screens
Performing
the backup activity for servers
Access
provisioning request to engineers. Timely response to e-mails and requests
Customer
service: take ownership and manage all support cases via emails/ticketing
systems
Provide
regular updates to end users/requesters and close of their queries within
agreed timescales.
Problem
escalation to the second level team and follow the defined process.
Attend team
meeting and conf call and identify and highlight any issue with process.
Must be a
team player
Required Skills :
Minimum of
12 to 20 months hands on support.
Good
communication Skills ( email and phone)
Must have
interest on Server and storage field.
Good
understanding or basic working knowledge servers and storage devices.
Good Troubleshooting
and problem identification skills.
ITIL
Certification is preferred
Previous
experience in monitoring profile is preferred
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