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Freshers Hiring For Global Service Desk Analyst @ �Tetra Pak" in Pune
About Company
Name: Tetra Pak Website: www.tetrapak.com Job Details Education: Any Graduate Experience: Freshers
Job Location: Pune
Job Description
Global Service Desk Analyst
Provide IT support for users IT environment remotely via phone &/or using remote assistance tools. Identify incidents that might be potential problems according to problem management process. Receives and prioritizes issues and forwards using appropriate escalation procedures Collaborate with global and local support teams. Train and inform users promoting them to be self-sufficient. Update documentation / shared information on the service desk web portal.
Candidate Profile
Candidate should possess any degree from a recognized university Excellent spoken English Good written English Good analytical, investigational and troubleshooting skills. Have the skills to manage stakeholders. Multitasking, having the ability to perform several tasks at the same time.
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