Fresher Off-Campus Drive For Technical
Support Associate @ �Tech Mahindra� in Bhuvanagiri (Nalgonda Dist)
About Company
Name: Tech Mahindra
Website: www.techmahindra.com
Job Details
Education: Any Graduate
Experience: Fresher-2012/13
Location: Hyderabad
Walk-in On 14th Aug 2013 From 10:00
AM @ Bhuvanagiri (Nalgonda Dist)
Job Description Technical Support Associate
In this
role it is expected that the Technical Support Associate answers 15 to 25 calls
a day from customers requiring assistance.
Each call
will last on an average 18 minutes and will comprise diagnosis of the problem
and troubleshooting.
Each call
is expected to end in complete resolution for the customer.
The
Customer Support Associate needs to use defined escalation path at appropriate
times for timely customer issue resolution.
The
associate needs to have a clear understanding of the support policies &
Call quality requirements and should be able to deliver appropriate solution
ensuring customer satisfaction.
Skill sets required for the
position:
Excellent
Communication skills
Good
command over written and spoken English
Should have
Good GRAMMAR
Should be
open to working in night shifts
Should have
a flair for Customer Service & Technical knowhow
Walk-in Address
AURORAS ENGINEERING COLLEGE
Bhuvanagiri,
Nalgonda Dist - 508 116
For Future Reference.
CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS
|
