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Freshers Hiring For Customer Service Executive @ "Tata Communications" in Pune
About Company
Name: Tata Communications
Website: www.tatacommunications.com
Job Details:
Education: B.E/B.Tech
Experience: 0-3 Years
Job Location: Pune
Job Description:
Customer Service Executive - Service Assurance
Voice complaint troubleshooting & resolution with help of various telecom tools
Network Monitoring and analysis
Proactive network alarm analysis and reporting
Co-ordination with various internal stake holders and as well external international customers for
problem resolution
Escalation/incident handling and management from service assurance perspective till the
closure of incident
Initiate and participate in various CSAT activities
Candidate Profile
Candidates should possess B.E ( EXTC /IT) from recognized university
Knowledge of TDM /Voip technologies
Switching , Transmission , IP knowledge
Hands on switch experience preferably Sonus
Protocol : SS7 , SIP
Complaint Management , 24*7 NOC operations
Click Here To Apply
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