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Exp Walk-in For Quality Executive @ "TBSS" in Pune
About Company
Name: TATA Business Support Services Ltd
Website: www.tata-bss.com
Job Details: Education: Any Graduate Experience: 1 - 5 years
Job Location: Pune
Walk-in on 23rd Dec to 26th Dec 2015 from 9:30 AM - 6:00 PM @ Pune
Job Description:
Quality Executive
Candidate should possess Any Graduate who has fluent English communication skills
Identify the knowledge gaps, process gaps & Language gaps and ensure documentation of the work
flow process as per ISO.
Take corrective actions by doing data analysis to improve process efficiency
Ability to do a Root causes analysis and action planning.
Work upon the action plans to improve Call Quality scores
Set quality measurement metrics as per SLA parameters.
Define and set quality control charts to ensure that overall SLA quality scores are always met.
Random sample quality audits on agent performance.
Providing feedback to agents for improvement areas.
Conduct Quality improvement projects
Leadership skills, Good analytical & reasoning skills, working knowledge of MS Office applications,
excellent communication / interaction skills.
Walk-in Address:
ICC-Devi Gaurav Tech Park,
3rd Floor, Sr No. 191 to 195,
Old Mumbai-Pune Road, Pimpri, Pune - 411018.
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