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Freshers Hiring For Technical Support @ �Symphony Teleca" in Bangalore
About Company
Name: Symphony Teleca Corporation
Website: www.symphonyteleca.com
Job Details:
Education: Any Graduate
Experience: Freshers
Job Location: Bangalore
Job Description:
Technical Support
Basic Knowledge on SQL Queries.
Multi OS experience Windows, Unix.
Multitasking capabilities which includes Ticket handling & Follow-ups.
Engineering Graduate with 0-1 year experience as a L1 technical support engineer, including front-line contact with customers via phone and e-mail.
Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc.
Support Customers over the phone/email by answering their product questions and offering technical assistance.
Experience on working with remote support groups, international support groups, and 24x7 support operations.
The position is shift based covering 24/7 as part of a rotation [Monthly] which encompasses nights and weekend working.
Should have experience in Client Interaction.
Good communication and ability to work independently.
Good technical capability with strong planning and follow up Skills, Monitoring and regular status updates to management.
Click Here To Apply
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