Fresher Hiring For Technical Support
Engineer @ �SumTotal� in Hyderabad
About Company
Name: SumTotal Systems
Website: www.sumtotalsystems.com
Job Details
Education: Any Degree
Experience: Fresher
Location: Hyderabad
Job Description
Technical Support Engineer
Developing
a deep knowledge of SumTotal�s range of enterprise products
Solve basic
common user problems in real time, including software functionality problems
and questions; data communication/networking troubleshooting; installation
problems and questions; and OS and browser related issues
Communicating
with corporate customers via telephone, email, or other media as applicable
regarding technically complex problems identified in SumTotal�s software
products, and maintaining effective customer relations
Escalate
top priority, production-critical issues to the appropriate technical staff
Maintain
ownership of issues until resolution, drive other teams as needed, set customer
expectations accordingly.
Resolve
incidents in a timely manner as per SLA�s.
Provide
guidance, assistance, and mentoring support to junior team members
Click Here To Apply
For Future Reference.
CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS
|
