Exp Hiring For Technical Support Engineer @ �Subex� in Bangalore

About Company

Name: Subex Limited

Website: www.subex.com 

Job Details

Education: Any Graduate/PG

Experience: 1 - 4 Years

Location: Bangalore

Job Description

Technical Support Engineer ( Application/production Support Resources )

Will be the primary point of Contact and sole owner to ensure application availability to the customer.

Load and maintain customer reference data like rate sheet, agreements etc in the production application.

Load CDR, network data, circuit information and monitor their progress.

Suspense and Error monitoring Errors in CDR loading, bill generation, reconciliation etc to be monitored.

Generate operational reports that can be shared with the Operational team & customer.

Analyse new requirements and understand the feasibility to support them in the existing application. 

Monitor production environment for anomalies if any.

Provide supporting data and reports to internal team members like Billing Analyst for investigation and analysis.

Maintain and update the job card, Issue resolution handbook to be shared and used for other similar projects.

SQL/ Oracle,Unix, MS Office

Proven history of working in a Fraud/Revenue Assurance environment.

Proven history of working with large corporate or international customers.

Proven ability to meet conflicting and strict deadlines for external customers.

Skills: SQL, Scripting, Fraud, Revenue, Billing

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