Freshers/Exp Walk-in For Technical Service Desk @ "Steria" in Noida
About Company
Name: Steria India Ltd
Website: www.steria.co.uk
Job Details: Education: Any Graduate/PG Experience: 0 - 4 years
Job Location: Noida
Walk-in on 28th Dec to 30th Dec 2015 from 12:00 PM @ Noida
Job Description:
Technical Service Desk
Candidates should possess Any graduate in any discipline
Technical Graduates preferred
Experience (post qualifications) : Min 6 months Service Desk experience
Provide L0/L1 support and willingness to learn other infrastructure technologies continuously with a
drive to exceed expectations.
Dealing with Incident Management tool via Call / eMails / web Tickets from users in line within
agreed SLA/OLAs
Receipt and recording all calls.
Handling business support requests and complaints
Initial Incident assessment for resolution or transfer to appropriate resolver group in line with
agreed SLA/OLAs
Keeping users informed on status and progress.
Incident / Query / Request resolution
Active monitoring of IT Infrastructure. Walk-in Address:
Steria(India)Ltd,
Sea View Special Economic Zone,Building No 4,
Plot No - 20&21, Sector - 135, Gautam Buddh Nagar,
Noida (UP), India 201304
For Future Reference.
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