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Exp Hiring For Customer Support Engineer @ "Smart Drive" in Hyderabad
About Company
Name: Smart Drive Systems India Pvt. Ltd.
Website: www.smartdrive.net
Job Details:
Education: Any Graduate
Experience: 1 - 3 Years
Job Location: Hyderabad
Walk-in On 18th July 2016 Between 11:00 AM to 07:00 PM @ Hyderabad
Job Description:
Customer Support Engineer
Monitors the support services extended by the technical support team via calls and emails.
Drive and ensure quality standards are maintained by the technical support team while answering
the calls and mails from the customers.
Document all technical enquiries and customer-reported problems in the customer tracking system,
including the nature of the enquiry, and the resolution recommended.
Contribute to and recommend process improvements.
Multi-task, prioritize and organize all tasks assigned to you.
Contribute to the creation and maintenance of knowledgebase content.
Adhere to company policies and procedures regarding customer handling processes, service
entitlement verification and problem escalation.
Maintain an electronic record of technical information to research possible solutions to customer-
reported problems.
Perform special projects and duties as assigned.
Candidate Profile
Individuals with 1-3 yrs of experience in Customer Support - QA (International Voice Process) with
direct customer contact experience in a medium to high volume call center, preferably in
Telematics, Telecommunications or IT industry are highly preferred.
Any degree with excellent communication skills.
Current working knowledge of network troubleshooting methodologies/Wireless/Cellular is desired.
Should be willing to work in rotational shifts (including night shift) and rotational week-offs.
Venue Address
Smart Drive Systems India Pvt. Ltd.
1-11-256, Street No: 1, 5th Floor,
Wall Street Plaza, Begumpet, Hyderabad-500016.
Landmark: Above ICICI Bank, Next to Old Airport Road.
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