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Fresher Hiring For Support Associate Executive @ "Sitel India" in Chennai
About Company
Name: Sitel India Website: www.sitel.com
Job Details:
Education: BE/B.Tech/MCA/M.Sc
Experience: Freshers
Job Location: Chennai
Off-campus On 28th Nov to 1st Dec 2017 at 09:00 AM @ Chennai
Job Description:
Support Associate Executive
Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
Candidate should have an aggregate of 60% through out academics.
Must be responsible for providing information for all incoming product inquiries.
Should provide all necessary details about the products with pricing details.
Must be able to provide details via chat support for a various product categories
Should provide a high level of professional, competent support to all customers in pre-sales and
post-sales situations.
Must employ a high level of interpersonal and communication skills to defuse customer frustration
and try to make a sale
Must ask for the sale, overcome objections and highlight benefits of products we sell.
Should achieve and maintain to a performance standard. Including but not limited to; number of
sales, average handle time, chat quality, customer satisfaction.
Should complete orders on client provided tools with appropriately information following all the
required procedures.
Must fill in the post chat operator survey for all the chats received.
Must search and retrieve data from various databases.
Should participate in training activities to maintain product/sales efficiency,
and to broaden product knowledge.
Must have effective English written communication skills.
Should have excellent, analytical, listening and organizational skills.
Must have excellent customer service skills and great enthusiasm for helping customers.
Must be able to prioritize and complete all job duty requirements.
Must be able to adhere to schedule changes based on department and/or business.
Must be an energetic self-starter with the ability to work both independently and within a team.
Should have excellent time management skills, attention to detail and the ability to multi task.
Must be a competent in MS office and web browser environments.
Should have ability to continually display positive attitude.
Must stay current with system information, changes and updates.
Contact Details
Contact Name: Kannan G
Contact Number: 9940655820
Venue Address
Sitel India,Ramanujam IT Park, Hardy towers,
1st Floor, C block, Rajiv Gandhi salai,
OMR road, Taramani, Chennai 600113,
Landmark: Opposite to Thiruvanmiyur railway station.
For Future Reference.
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