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Fresher Hiring For Associate/Senior Associate @ "Sitel India" in Chennai

About Company

Name: Sitel India

Website: www.sitel.com

Job Details:


Education: Any Graduate

Experience: 0 - 2 Years

Job Location: Chennai

Off-campus On 2nd to 5th Jan 2017 Between 11:00 AM to 06:00 PM @ Chennai

Job Description:

Associate/Senior Associate


Deliver service and support to end-users using and operating automated call distribution phone

software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and

requests about products and services.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email

clients, IPTV, VOIP and more.

Follow standard processes and procedures.

Identify and escalate priority issues per Client specifications.

Redirect problems to appropriate resource.

Accurately process and record call transactions using a computer and designated tracking

software.

Offer alternative solutions where appropriate with the objective of retaining customers and clients

business.

Organize ideas and communicate oral messages appropriate to listeners and situations.

Follow up and make scheduled call backs to customers where necessary.

Stay current with system information, changes and updates.

Skills

Effective English oral communication skills.

Excellent, analytical, listening and organizational skills.

Excellent customer service skills and great enthusiasm for helping customers.

Must be able to prioritize and complete all job duty requirements.

Must be able to adhere to schedule changes based on department and/or business.

Must be an energetic self-starter with the ability to work both independently and within a team.

Excellent time management skills, attention to detail and the ability to multi task.

Competent in MS office and web browser environments.

Ability to continually display positive attitude.

Stay current with system information, changes and updates.

Requirements:

Candidate must have excellent communication skills in English.

Must be flexible for rotational shifts.

Other BPO domain experiences with good communication skills are also preferred.


Contact Details

Contact Name: Hemapriya Umashankar

Contact Number:  +91.446.607.6600 | 9962355666


Venue Address

Sitel India,

Ramanujam IT Park, Hardy towers,

1st Floor, C block, Rajiv Gandhi salai,

OMR road, Taramani, Chennai 600113,

Landmark: Opposite to Thiruvanmiyur railway station.

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