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Exp Hiring For Technical Support @ �SafeNet" in Noida
About Company
Name: SafeNet
Website: www.safenet-inc.com
Job Details:
Education: B.E/B.Tech
Experience: 1 - 4 years
Job Location: Noida
Job Description:
Technical Support
Should understand customer queries; answer the queries both over email and phone with a sensitivity of customer requirements.
Provide support for SafeNet products to customers via phone, fax, email and web.
Analyze independent investigations, interpret and make decisions based on investigations.
Ensure customer satisfaction with resolutions.
Replicate problems for escalation to sustaining/engineering/QA.
Provide coding samples for customers if needed.
Follow-up with sustaining/engineering to drive resolutions.
Learn new products as they become available.
Click Here To Apply
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