Exp Hiring For Technical Support
Engineer @ �Rockwell Automation� in New Delhi
About Company
Name: Rockwell Automation
Website: www.rockwellautomation.com
Job Details
Education: Diploma/B.E/B.Tech
Experience: 1 Year
Location: New Delhi
Job Description
Technical Support Engineer
Provide
troubleshooting assistance for Rockwell products to customers, Rockwell
Automation field office personnel, distributors, and systems integrators.
Investigate and verify product problems in software, firmware, hardware and
documentation.
Document the
problem via the case management system, work with appropriate resources to
resolve the problem.
Contribute
to knowledgebase documenting problems, work-arounds, solutions and common �how
to�s�.
Maintain
personal knowledge of Rockwell products and technologies by attending internal
and external training classes, reading journals, establishing key contacts in
the business units and other relevant vendors.
Minimum Qualifications:
Diploma /
Certificate in Electrical / Electronic engineering or IT or appropriate work
experience
One year
practical application in a customer service technical role, either office or
field support.
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