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Exp Hiring For Associate/Senior Associate @ "RedBus" in Bangalore
About Company
Name: RedBus
Website: www.redbus.in
Job Details:
Education: Any Graduate
Experience: 2 - 4 Years
Job Location: Bangalore
Walk-in On 11th & 12th July 2016 Between 10:00 AM to 02:00 PM @ Bangalore
Job Description:
Associate/Senior Associate
Provide effective and timely resolution to a range of customer inquiries and follow them up to final
resolution.
Coordinate with internal teams and clients for closing the issue at the earliest.
Deliver world class customer service and build customer satisfaction and loyalty.
Meet call quality standards.
Complete call logs and reports.
Strive to provide end to end one-call solution to every customer whom he/she talks to.
Skills:
Experience in customer service or escalation management.
Good written and verbal communication skills.
Problem Solving Approach.
Conflict Management.
Customer Expectation Management.
Logical reasoning.
Empathy towards customers based on seriousness of the issue.
Self-motivated and flexible to work in shifts.
Venue Address
RedBus, Ibibo Group Pvt Ltd,
B1 Golden Enclave, Floor 1,
Corporate Block, Old Airport Road,
Bangalore- 560017, Adjacent to HDFC bank.
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