Fresher Hiring For Associate
Technical Support Engineer @ �RED HAT� in Pune
About Company
Name: RED HAT
Website: in.redhat.com
Job Details
Education: BE/BTECH
Experience: Fresher
Location: Pune
Job Description
Associate Technical Support Engineer
Perform
initial investigation and respond to web cases, gather information for each
issue presented, and carry out the necessary research to provide analysis and
fully understand the issue.
Propose
workarounds if appropriate.
Propose and
discuss fixes while providing advice and educating customers.
Work with
engineering, product management, and support management when necessary in order
to prioritize customers' requests.
Incorporate
your findings in Red Hat's knowledge base.
Support Red
Hat's global customers on technical issues, using phone, chat, and remote
access tool during the customer's business hours.
Required skills:
Freshers
with B.Tech, bachelor's in computer science or IT, Microsoft Certified
Architect, Microsoft Certified Masters, 2011/2012 (preferred) passed out batch
with 60% and above in graduation and with Red Hat Certified Engineer
certification are eligible.
Understanding
of Linux/Unix and open source.
Theoretical
knowledge of networking, UNIX-like services and concepts.
Good
analytical and reasoning skills.
Ability to
communicate effectively English communication (written and oral).
Self
motivated and directed, with keen attention to details.
Ability to
present ideas in user-friendly language.
Incorporating
findings in Red Hat�s knowledge base.
Team player.
Should be
comfortable working in shifts and handle phone calls when required.
Preference
would be given for candidates those have done their final year project on Linux
or are currently contributing to open source projects.
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