Exp Hiring For Technical Support Engineer @ “Quagnito”
in Pune
About Company
Name : Quagnito Solutions
Website : www.quagnito.com
Job Details
Education : BE / B.Tech
Experience : 2 to 4 years
Location : Pune
Job Description
Position responsibilities:
Acting as
technical point of contact for clients, routing applicable issues to either our
solutions Engineers or development group as well as installs and upgrades of
existing shared technology products
Handling
support requests in the Support Center(support ticket tracking tool) in timely
and professional manner.
Setting up
new clients on our hosted technologies. Administration of the hosted
technologies included users, configuration and updates.
Troubleshoot
client issues in relation to the GlobalLink product line as well as database or
content management system integrations
Testing and
filing issue discovered during testing in our bug tracking tools.
Perform
other special projects or duties when required
Excellent
communication (oral and written), interpersonal, organizational, and
presentation skills.
Experience
with technical support and bug reporting tools, identifying, documenting and
tracking support issues and defects.
Experience
with virtualization.
Enjoy
working with people and being part of a team.
Skills preferred:
Excellent
skills with Mac OS, Windows, Unix and Linux.
Experience
with testing website and web applications.
Able to
work independently and efficiently to meet deadlines.
Ability to
train clients.
Able to
promptly answer support related email, phone calls and other electronic
communications.
Self
motivated, detail-oriented and organized.
Experience
with hardware and software issues
Excellent
communication (oral and written), interpersonal, organizational, and
presentation skills.
Working
knowledge of writing, executing test scripts and understanding software testing
methodologies.
Contact Details
Email Address : [email protected],[email protected]
For Future Reference.
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