Fresher Hiring For Helpdesk Engineer @ �QSOURCE� in Chennai

About Company

Name: QSource Global Consulting

Website: www.qsourceglobal.com

Job Details

Education: B.E/B.Tech/B.Sc,MCA

Experience: Fresher

Location: Chennai

Job Description

Helpdesk Engineer

Excellent Communications.

Provide remote Level 1 help desk support to customers, first point of contact.

Solve problems by utilizing training, knowledge, tools and analytical skills while on call or processing an Incident.

Create, record, and resolve incoming requests for service (Service Requests).

Document and maintain detail history of Incidents from start to finish.

Answer queue calls on a regular basis.

Provide a high degree of customer satisfaction, technical expertise, accuracy, and timeliness.

Ability to translate complex information into a logical, concise presentation (verbal and written).

Strong attention to details - driven to prevent errors and solving problems.

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