Fresher & Exp Hiring For Customer
Order Administrator @ �Orange Business Services� in
Gurgaon
About Company
Name: Orange Business Services
Website: www.orange-business.com
Job Details
Education: University Degree in business,
commerce or science
Experience: 0-3 Years
Location: Gurgaon
Job Description
Customer Order Administrator
Responsible
for end to end order management executing the delivery plan to include
acknowledge and validate customer requests, rekey, provision and initiate ontime
billing.
Ensure
delivery of defined outcomes in line with the delivery planning / process /
guidelines as agreed with the GPO / Team Manager / COM
Analyze
performance and implement service improvement plans
Act as the
first point of contact for the customer in managing critical cases, and
escalate internally to attain the right level of visibility for the customer
requests in case things are not moving in the right direction as expected.
Responsible
for timely and effective communication to the internal / external customers
regarding order progress.
Proactively
anticipate customer's requirements, deliver to meet / exceed agreed SLA and or
expectations
In
conjunction with the team manager / COM, build an environment of mutual trust,
respect, bonding and collaboration within and outside the team.
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