Exp Hiring For Service Desk Specialist @ �Orange Business Services� in Gurgaon

About Company

Name: Orange Business Services

Website: www.orange-business.com

Job Details

Education: Any Graduate

Experience: 1-2 Years

Location: Gurgaon

Job Description

Service Desk Specialist

Act as point of entry for all inbound first level support calls

Adhere to published Service Desk processes, procedures and case excellence guidelines at all times.

Manage/process common mail box efficiently and timely to convert them into incidents, change etc.

Manage the efficient recording, tracking and escalation of Incidents and complaints.

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