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Freshers Hiring For Technical Analyst @ "Oracle" in Hyderabad
About Company
Name: Oracle
Website: www.oracle.com
Job Details:
Education: B.E/B.Tech/Any degree
Experience: Freshers/Exp
Job Location: Hyderabad
Job Description:
Technical Analyst
The role of Global Customer HUB (HUB) engineer is to receive incoming calls for assistance, manage
service requests, monitor specific queues, provide assistance to customers and perform
translations in accordance with service standards.
Ensures that HUB tasks are handled during active shift
For engineers responsible for translations, provide verbal and/or written translations when customer
requires local language support
Uses required systems to research/troubleshoot customer entitlement and My Oracle Support
issues
Uses SR quality guidelines when updating and managing SRs
Monitors specific queues for: unassigned, local language, route failures and exception SRs, routing
or assigning as necessary
Responds quickly to customer requests for escalations by using documented escalation process
Encourages customers to use English versus local language for SR resolution
Encourages customers to use customer portal versus phone
Contributes to continuous process improvement initiatives
Reacts to system or process issues by contacting responsible technical contacts or reports problem
to Global Customer HUB manager
Contributes to process and system development and knowledge management
Candidate Profile
Bachelor degree or above
Proficient with English
At least one year customer support experience, Call Center experience is preferred
Attentive to details and accuracy
Click Here To Apply
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