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Exp Hiring For Software Engineer @ "Opentext" in Bangalore
About Company
Name: Opentext
Website: www.opentext.com
Job Details:
Education: Any Degree
Experience: 2 - 3 Years
Job Location: Bangalore
Job Description:
Software Engineer
Work with team leader to develop commercial software programs.
Provide basic to intermediate technical production/applications support and assistance for
OpenText customers.
Works independently to gather information, pose workarounds, carry out necessary research, and
provide an in-depth analysis to resolve production/application issues, customer requests and
inquiries, escalating to a lead or manager when appropriate.
When the opportunity presents itself and it is appropriate, works with a team or individually, to
educate and empower the customer to understand how to perform tasks and investigations on
their own.
Provide on-call support [24x7] for high priority critical problems, when situation demands.
Provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until
resolution.
Will provide a concrete explanation of resolutions to issues, inquiries and requests to OPENTEXT
customers. These contacts will range from technical to those of an executive level within their
organization.
Works in group or independently on side projects as needed and assigned.
Provides feedback and shapes production support procedures, policies and documentation where
none exist or where they are stale and need to be updated.
Efficiently organizes and addresses multiple production issues, customer requests and inquiries from
several sources, delegating when and if appropriate. The sources of which would be phone
conversations, email, paging system, Instant Messenger chat, or face-to-face conversations.
Candidate Profile
Good hold on HTTP protocol and related technologies
Good understanding of deployment environments, configuration of applications, change
management principles
Should possess understanding of least one RDBMS system (e.g. Oracle)
Proficiency in Core Java, Servlets, JSP and Web services.
Experience in Enterprise web applications
HTML, XML, Web Services
Knowledge of Application Servers, Web Servers
Ability to understand problems in software, debug and fix
Good Team player and Good Communication skills
Click Here To Apply
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