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Fresher Hiring For Technical Support Trainee @ "OSI" in Hyderabad

About Company

Name: OSI

Website: www.osi.com

Job Details:

Education: B.E/B.Tech/BCA/BSc/BCom

Experience: Freshers

Job Location: Hyderabad

Job Description:

Technical Support Trainee

This Job Role is an INTERN/Trainee in the IT Global Helpdesk Process.
    
This role defines the critical Part of the IT Global Helpdesk which includes the complete Active

Directory access and also Admin Privileges to all the Applications within the IT Global Support

Boundaries along with account unlocks, password resets, New Hire WO, Termination WO, extension

WO, Modify WO, basic level Troubleshooting on all the Technical issues.
    
She/he has to respond to the request either via mail, call, In person or Technicianís requests.
    
While handling the issues she/he is following quality guidelines and ensures that the issue is handled

with utmost care.
    
Handles in the best interest of both users and company

Candidate Profile

Graduate in B.E/B.Tech/BCA or BSc/BCom with windows operating system knowledge.
   
Technical Support will be the 1st point of contact to all the technical needs of the users.
   
Tech Support Executive must be willing to take up the most challenging IT issues of Employees and

learn towards excellence in the IT Domain.
   
She/he has to respond to the request either via mail, call, in person or Technicianís requests.
   
While handling the issues she/he is following quality guidelines and ensures that the issue is handled

with utmost care.

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