Have a process of follow up thru formal communication, escalations to senior management, Service Hold and legal recourse for outstandings beyond due date
Send monthly outstanding to customers and managers and working with account managers to fasten the AR follow-up process.
Understand, identify various customer issues, requirements and clarifications. Addressing them within a day.
Arresting the repeated issues arising with customers for documentations etc and working with other functions to arrive at agreed process.
Follow up with customers for TDS and various forms, followed by reminding letters to customers at regular frequency.
Visiting Customers visit for any pending issues.
Reconciling the TDS certificate received with entries in oracle and passing the entries for differences if any and clear all customer reconciliations
Preparing Reconcillation of customer accounts and passing necessary entries and clearing customer recon before 18th Oct
Timely recommending the write off bad debts.
Passing collection entries for cheques & NEFT in oracle system on daily basis.
Clearing unapplied receipt within 3 days, with the updates regarding application to customer, Account Manager and clearing all old items
Assisting in Audit and Sending reminders for audit confirmation.
Timely providing the MBR Data to MIS Team
Timely reporting to Dennis on receivables by weekly report and updating him on key receivables requested by him.
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