Fresher Hiring For Technical Analyst – Support @ “ORACLE” Across India

About Company

Name : ORACLE

Website : www.oracle.com

Job Details

Education : BE / B.Tech / B.Sc / BA / Equivalent

Experience : Fresher

Location : Across India

Job Description

We're looking for individuals with strong time management skills who know how to push results efficiently and effectively. 

If you have experience supporting users of Enterprise Web applications and have experience as described below, you may be just what we're looking for: 

Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every service request

Provide telephone and email support to internal and external customers

Perform efficient incident management while maintaining support quotas

Understand and assess customer-reported issues to determine prioritization

Serve as an internal knowledge resource for other members of the Taleo organization

Act as liaison between customers, R&D, and QA, etc.

Manage and ensure documentation of assigned incidents, including internal and external communications

Learn, understand, maintain and contribute to internal support processes

Analyze, develop, and improve internal processes

Maintain strong adherence to Service Level Agreements

Participate in special projects, as assigned

Qualifications

Bachelor's Degree in sciences, programming or a related field

1 year experience in a typical tech-support position

Strong problem solving skills, with an ability to troubleshoot application issues

Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English

Excellent knowledge of the Internet and software such as Outlook, Excel, etc.

Phone/call center experience desired

Strong problem solving skills

Exceptional research skills and resourcefulness 

Ability to work with a globally distributed team without direct supervision

Willingness to work in shifts

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