|
|
Freshers Hiring For Senior Engineer/Lead Engineer @ "Nokia" in Bangalore
About Company
Name: Nokia India Pvt.Ltd
Website: www.nokia.com
Job Details:
Education: Any Graduates
Experience: Freshers
Job Location: Bangalore
Job Description:
Senior Engineer/Lead Engineer
Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer
satisfaction by providing services fully compliant with the SLA.
Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on
problems reported by customers. Escalate to subsequent support level as needed.
Use and provide appropriate CARES and outage documentation, contribute to/review upgrade
guides and other procedural documentation.
Act as �Outage Manager� by identifying the impact of the outage and changes made to the
customer network.
Ensure outage situations are documented per guidelines to meet contractual root cause analysis
obligations.
Provide pragmatic and effective recovery. Manage and communicate the related risks.
Provide appropriate follow-up to customers.
Supply input to and use the knowledge management tools. Proactively share knowledge.
Ensure every trouble identified is adequately documented for tracking purposes and learning
opportunities.
Identify and collaborate with knowledgeable internal resources to understand and resolve technical
issues.
Interface with product business division (level 3/TEC Technical Expertise Center).
Functional Skills:
Adaptability
Communicate clearly and concisely
Customer focus
Decision making
Managing execution
Negotiating skills
Problem solving
Verbal communication
Technical Skills & Knowledge :
Broad MultiVendor Product knowledge is must ( SR7x50, Cisco & Juniper Routings)
Engineering background or equivalent experience
Experience in telecom technical domains ( working knowledge with Internet Service Provider�s
network)
Product troubleshooting knowledge for a specific technology, Must be IP expert, minimum of 4-6
years of working knowledge in MPLS, MPLS Services(VPLS, VPRN) ,L2 switching, OSPF, ISIS, BGP,
Multicasting, QOS, Basic Knowledge on Standards, RFCs.
Click Here To Apply
For Future Reference.
CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS
|
Note: Any Job Vacancies/Openings listed here in this website (Sreejobs.com) are verified and error free, before going to be published here. If any changes made by employers/interviewers after published here, Sreejobs.com is not responsible for such and any other consequences. We are not here to provide wrong information intentionally. Sreejobs.com will always try to provide good and genuine job vacancies information for job seeker.
|
|
