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Fresher Hiring For Service Desk Engineer @ "NTT DATA" in Noida

About Company

Name: NTT DATA

Website: www.nttdata.com

Job Details:


Education: B.E/B.Tech/MCA

Experience: 0-2 Years

Job Location: Noida

Job Description:

Service Desk Engineer

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical

support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or

off the shelf software industry or proprietary.

Answers questions about installation, operation, configuration, customization, and usage of

assigned products.

Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.).

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to

correct failures.

Documents problems in the support solution database for diagnostics and solution implementation.

Candidate Profile

Engineering All streams are considered 2017 & 2016 batch MCA

Should have 60% aggregate from 10th to highest education

Skills:

Time management skills Knowledge of job associated database, software and documentation

Problem solving skills Results driven Mentoring and coaching skills Strong technical aptitude;

troubleshooting skills

Fair understanding about operating system. Must have been worked on at least a couple of

operating systems

Basic Understanding of networking.

Salary details:

Rs. 12,000/- as stipend during training period.

Rs. 2,80,000/- LPA as salary post completion of training.

Interview Process:

Online Assessment

Group Discussion

Technical Interview

Management Interview

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