Fresher Hiring For Associate System Engineer @ �NTT DATA� in Bangalore

About Company

Name: NTT DATA

Website: www.nttdata.com

Job Details

Education: Any Degree

Experience: Freshers

Location: Bangalore

Job Description

Associate System Engineer

Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.

Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)

Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.

Triaging the tickets to different support groups based on category of the ticket.

Following up on tickets and tracking them to closure.

Providing sufficient and accurate information to users on the ticket status.

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