Your Name: Your Mobile No: Your Friend Mobile No: Close Freshers & Exp Hiring For IT Helpdesk Analyst @ �NCR" in Mumbai About Company Name: NCR Website: www.ncr.com Job Details Education: Any Graduate/Diploma Experience: 0-0.6 Years Job Location: Mumbai Job Description IT Helpdesk Analyst This job role requires candidates to provide IT support on inbound calls, web tickets and chat.     Provide information on IT processes, general how-to queries and known outages.     Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.     Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Candidate Profile Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.     Minimum six months experience in a technical support role.     Candidates with prior experience in a technical, voice-based process will be given priority     High proficiency in English grammar, vocabulary and sentence structure.     Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.     Clarity in speech � Neutral accent, appropriate rate of speech, pleasant voice and confident tone.     Listening skills - Comprehend what is said, respond appropriately without interrupting the spea. Click Here To Apply  For Future Reference. CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS

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